HERSCHEL | IONA
Product Description
- Description
- Shipping
- FAQ
Description
Featuring a cinch closure concealed by a slender top flap, the Iona backpack unites everyday practicality with clean design.Shipping
HOW CAN I CONTACT YOU?- Our customer service email is support@qayse.com
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
- Standard Shipping Free 20-40 Business Days
- Premium Shipping $6.95 7 Business Days after processing.
HOW CAN I TRACK MY ORDER?
- You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped. You can track your order here:
- https://qayse.com/pages/order-tracking
CAN I EXCHANGE AN ITEM?
- YES! Hassle-free returns! Please email support@qayse with your name, order #, and reason for exchanging.
- If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
DO YOU OFFER REFUNDS?
- ABSOLUTELY! If you don't love your Qayse item, we will refund your money. Refunds must be processed within 60 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund, please email our customer service email for help processing.
- Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.
BELOW YOU CAN FIND OUR FULL SHIPPING POLICY
- All orders are processed within 5 days of being placed, and are shipped the very next day after processing.
- We urge you to ensure all delivery information is correct. If there is any information that is missing and/or incorrect, we may be required to alert you on how the mismanaged delivery information has caused a delay in the order. Delays may also occur as a result of customs clearance as well. Your local customs office may ask for extra documents and time to clear your package, which would add to the amount of time it will take for the delivery to reach you.
FAQ
WHAT PAYMENTS METHODS ARE AVAILABLE TO MAKE A PURCHASE?- We accept payments thru Visa, Mastercard, American Express and also Paypal.
HOW LONG DOES DELIVERY TAKE?
- The normal delivery time is usually 2-4 weeks. However, in certain situations due to the high demand for custom products, please allow a delay of up to 6 weeks. This may also happen in times of high demand like particular events, shows, or Christmas. If for some reason, your order does not get delivered, please contact our support team at support@qayse.com
- You mean the world to us and please do not hesitate to email us, Call us at our number its on our main home page. You can also chat with us on our site.
HOW CAN I TRACK MY ORDERS AND THE PAYMENT?
- A tracking number is provided to you via email and you may check its status on our shipping status page.
WHY DO I SEE “PACKAGE DELIVERED” BUT I HAVEN’T RECEIVED IT YET?
- These are due to the delivery issues mainly caused that no one was available to receive the package. You can contact them at (800) 275-8777 to get the status of your package.
WHERE IS YOUR PHYSICAL LOCATION?
- We are located in Canada at 3184 Ridgeway Drive , Mississauga, Ontario, Canada and at 228 Hamilton Ave, 3rd Flr, Palo Alto, California, 94301. USA
HOW DOES THE PROMO CODES/ DISCOUNT CODES WORK?
- At the checkout, you can add your promo or discount codes. Remember, that codes only work at the time of checkout.
HOW CAN I PURCHASE FOR WHOLESALE? ARE THERE ANY SPECIAL WHOLESALE RATES?
- Yes, we give special discounts on wholesale purchases but only on the orders worth $750 or above. But, you won’t get the wholesale offers directly from the store. For that, you’d have tocontact us through the page before placing wholesale orders.
- The average response time for your request is 48hrs as we’ll have to check the availability of stock on the items you want to purchase.